Privacy Policy

Introduction

77kb is Bangladesh's trusted online gaming destination, committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains in clear, straightforward terms what information we collect, how we use it, who we may share it with, and what rights you have over your own data.

By accessing or using 77kb's website, mobile platform, or any of our services, you agree to the collection and use of information as described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our services immediately.

This policy applies to all users of 77kb, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. We are committed to maintaining the highest standards of data protection for every member of our gaming community.

Information We Collect

When you register an account, use our services, or contact our support team, 77kb collects certain categories of personal information. The specific data we collect depends on how you interact with our platform:

• Identity information: full name, date of birth, and national ID or passport number required for account verification and responsible gaming compliance.
• Contact information: email address, mobile phone number, and residential address (city and district within Bangladesh).
• Financial information: transaction records, জমা and উত্তোলন history via bKash, Nagad, Rocket, Upay, or bank transfer. We do not store full payment credentials.
• Technical data: IP address, device type, browser version, operating system, and session timestamps collected automatically during site use.
• Usage data: game activity logs, betting history, page interactions, and preferences you configure within your account settings.

We collect only the minimum data necessary to provide our services, verify your identity, process payments, and comply with responsible gaming obligations. We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data.

How We Use Your Information

77kb uses the information we collect exclusively for legitimate purposes related to operating a safe and reliable gaming platform. Specifically, we use your data to:

• Create and manage your 77kb account, verify your identity, and process login authentication to protect against unauthorised access.
• Process জমা and উত্তোলন transactions securely through bKash, Nagad, Rocket, Upay, and supported bank channels.
• Provide personalised game recommendations, bonuses, and promotional offers relevant to your activity on the 77kb platform.
• Monitor gaming patterns to support responsible gaming measures, including identifying players who may need assistance or self-exclusion support.
• Respond to customer support queries, complaints, and account-related requests submitted via email or our support channels.
• Improve our platform's technical performance, detect fraudulent activity, prevent money laundering, and maintain the overall security of 77kb's infrastructure.

Cookies and Tracking Technologies

77kb uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in during a session, and analyse how players navigate the site.

We use three categories of cookies: essential cookies (required for the platform to function), analytical cookies (used to understand aggregate usage patterns and improve performance), and preference cookies (used to remember your language and display settings). You may disable non-essential cookies through your browser settings; however, doing so may limit certain features of the 77kb platform.

Sharing Your Information

77kb does not sell, rent, or trade your personal information to third parties. We may share specific data with carefully selected service providers and partners only where necessary to operate our platform. Circumstances under which data may be shared include:

• Payment processors and mobile financial service operators (bKash, Nagad, Rocket) to complete and verify financial transactions on your behalf.
• Identity verification and KYC service providers engaged to confirm player age, identity, and eligibility in accordance with responsible gaming requirements.
• Competent legal or regulatory authorities where we are required by applicable law to disclose information — for example, in response to a lawful court order or regulatory investigation.

Any third-party service provider we engage is contractually required to handle your data in accordance with strict confidentiality and data protection obligations. We do not permit them to use your data for their own marketing or commercial purposes.

Data Security

77kb implements robust technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data transmissions, firewalled server environments, regular vulnerability assessments, and strict internal access controls that limit data visibility to authorised personnel only.

While we apply industry-standard protections, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights, we will notify affected users promptly and take immediate steps to contain and remediate the incident.

Data Retention

77kb retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law. Account information is generally retained for the duration of your active account plus a reasonable period thereafter to allow for the resolution of any disputes or regulatory requirements.

Financial transaction records may be retained for longer periods in accordance with anti-money laundering obligations and applicable Bangladesh financial regulations. When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

Your Rights Over Your Data

As a user of the 77kb platform, you have meaningful rights with respect to your personal data. You may exercise any of the following rights at any time by contacting our support team at the email address provided at the bottom of this page:

• Right of access: you may request a copy of the personal data we hold about you and an explanation of how it is being used.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: subject to legal retention requirements, you may request that we delete your personal data when it is no longer needed for the purposes it was collected.
• Right to withdraw consent: where our processing of your data is based on your consent (for example, promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all data rights requests within 30 calendar days. In complex cases we may extend this period by a further 30 days, and we will notify you if this is necessary.

Third-Party Links

From time to time, 77kb's platform or communications may contain links to external websites or services operated by third parties, including game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. This Privacy Policy applies solely to information collected by 77kb. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of any external site you visit.

Children's Privacy

77kb's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21, you must not register an account, access the platform, or use any of our services.

If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that information from our records. Parents or guardians who suspect that a minor has registered on 77kb should contact us immediately at the support email address below.

Changes to This Privacy Policy

77kb reserves the right to update or amend this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of 77kb's platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 77kb handles your personal data, please reach out to our dedicated support team. We are committed to addressing your privacy concerns promptly and transparently.

You can reach us at: [email protected] — our support team operates Bangladesh Standard Time (BST, UTC+6) and aims to respond to all privacy-related enquiries within 2 business days.